Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at
Customerservicerkh@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Customerservicerkh@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please be cautious & review your order to avoid purchasing the incorrect size.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping policy
SHIPPING TIMES
- United States: Standard (3-4 Days), or (5-8) business days
- UK: 5-15 Days
- Australia & NZ: 5-15 Days
- Europe (Germany, Spain, Italy, France, Sweden, Denmark, Belgium, Luxembourg, Austria, Netherlands): 5-15 Days
- Rest of Europe: 10-21 Days
- Rest of the World: 10-21 Days
Depending on weather & location you may receive your product at a longer or brief duration.
Find out more about delivery to a specific country by contacting us via email at Customerservicerkh@gmail.com
All orders placed will be dispatched from the designated warehouse within 3 business days. In sale periods, please allow up to 4 business days for dispatch.
Your parcel will be delivered to the shipping address you specify at the time of purchase. Righteous Kingdom Of Heaven is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed, then we can't make any changes to the address or change the course of the parcel. If this does happen, Righteous Kingdom Of Heaven won't be able to send you another parcel or make a refund. Please be cautious & review your order to avoid purchases being sent to the wrong location.
In the event that a parcel is returned to Righteous Kingdom Of Heaven for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, you will need to email
Customerservicerkh@gmail.com to arrange redelivery and may be responsible to pay for all postage costs.
Delayed, lost or damaged shipments are not the responsibility of Righteous Kingdom Of Heaven. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify Righteous Kingdom Of Heaven in writing within 7 days of receiving the products to
Customerservicerkh@gmail.com If Righteous Kingdom Of Heaven have provided you with more products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).
Righteous Kingdom Of Heaven is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.
Any complimentary product that is sent by Righteous Kingdom Of Heaven will not be eligible under Righteous Kingdom Of Heaven return policy.
All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.
All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.
Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.